Job Details
REPORTING RELATIONSHIPS
Reports to: Office Manager
GENERAL SUMMARY
Works under the supervision of the Medical Staff Office Manager. The Medical Office Assistant's primary job function is to perform clerical duties associated with registration of patients, tracking, logging patient visits and assures all managed care patients receive proper pre-certification/authorization prior to their appointment. Communicates effectively with others. Performs other duties as assigned.
QUALIFICATIONS
Education:
* High School Diploma or successful completion of an equivalent High School Exam Required
Licensure:
* BLS within 90 days of hire required.
Experience:
* Medical office and computer experience preferred.
Interpersonal Skills:
* Interacts in a pleasant and professional manner with other employees, physicians, providers, patients, and patient's families to promote a team effort through cooperation and respect for fellow employees.
Essential Technical/Motor Skills:
* Inputting data/keyboarding, copying, speaking clearly, answering telephone, handling and gripping.
Essential Physical Requirements:
* Lifting, carrying, transferring (maximum of 20 lbs), communicating, stooping, kneeling, squatting, reaching, standing, holding, walking, and repetitive activity.
Essential Mental Requirements:
* Calculating, explaining, multi-tasking, and attention to detail.
Essential Sensory Requirements:
* Seeing, hearing, feeling, and verbalizing.
Exposure to Hazards:
* May come in contact with body fluids/blood/tissue, exposure to or use of sharps.
Other:
* None
JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs routine registration of patient-ensuring patient information is updated including address changes and insurance updates.
2. Verifies insurance eligibility by obtaining copies of patients' insurance cards-ensuring the accuracy of the registration forms.
3. Demonstrates a thorough knowledge of all computer fields (i.e., demographics, insurance screen, etc.), and insurance companies.
4. Answers multi-line phones and schedules appointments.
5. Collects patient payments and maintains a balanced cash drawer.
6. Schedules referrals and outpatient testing/procedures.
7. Registers new patients from referrals and contacts patients' referring providers with appointment.
8. Verifies insurance benefits and obtains proper authorization and certification for appointments and procedures.
9. Registers inpatients from billing census sheets.
10. Collaborates with the Physician Billing Department to resolve billing issues.
11. Assists in the coordination of care for the patient in collaboration with other members of the health care team to meet the health care needs of the patient.
12. Cross trained to collect and document patient vitals, chief complaints, pain assessment, and past medical history.
13. Cross trained to perform pre-cleaning, decontamination, and transport instruments that have been used on patients appropriately.
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Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.