Job Details
The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualifiedcandidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!
This position shares in adding warmth and happiness to every guest experience by ensuring that all areas of the hotel are safely and efficiently cleaned to specified standards to ensure high levels of guest satisfaction. He/She supports the Executive Housekeeper and/or Rooms Division Manager in daily operations.
Benefits
Olympia Hospitality's comprehensive benefits package reflects our commitment to the well-being and security of our team members.
- We provide health, dental, and vision insurance, ensuring access to essential medical services.
- Our 401K program includes a matching component, assisting employees in planning for their future retirement.
- Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
- Team members also enjoy seven paid holidays annually, fostering work-life balance.
- Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
- Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times.
- Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
- Additional benefits may be available based on the individual hotel that is hiring.
Responsibilities- Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
- Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
- Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
- Maintain quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
- Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs. Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses. Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
- Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
- Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
- Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
- Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.
Skills RequiredCore Skills- Leadership - ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
- Customer Service - deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
- People Skills - ability to collaborate, create rapport, and work effectively with others
- Communication Skills - ability to effectively listen & communicate professionally, both verbally and in writing
- Problem-Solving & Analytical Skills - ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
- Judgment & Discretion - appropriately handle confidential and sensitive information
- Organizational & Time Management Skills - ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
- Aptitude & Adaptability - ability to learn quickly and adapt to changing priorities and business needs
- Composure - ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
- Attention to Detail - ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
- Computer skills/ Technical Aptitude - proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
- Training - ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
Technical Skills- Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.
Experience / Education - Prior experience as a room attendant or rooms inspector; high school diploma and/or equivalent work experience; bilingual in Spanish is a plus.
Physical Demands- Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds; moderate computer keying using both hands, and viewing material on a computer screen. Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.