Guest Service Representative (PT weekends) Running Aces Hotel

Job Details

Job Type

Part-time

Description

The beautiful Running Aces Hotel is seeking a friendly, organized, and customer-focused Front Desk Representative to join our hotel team. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing reservations, and ensuring a pleasant and memorable stay for all guests.

If you enjoy being a part of a team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we want to speak with you! Must be available evenings, weekends and holidays.

Hours: part-time weekends

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

• Performing the check-in and check-out process
• Answer all incoming and in-house phone calls
• Assist callers with making and/or changing reservations
• Assist all guests as necessary to ensure a positive experience
• Ability to work while standing for extended periods of time.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction

Requirements

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

What we offer you:

• Competitive Wages
• Paid Time Off
• Hotel Discounts
• Bonus Plan
• Holiday Pay
• Advancement opportunities

Education/Experience

• Comparable hotel size and scope of experience preferred

Apply online or stop by the Running Aces hotel to fill out an application. Come prepared to interview, you might just walk away with a job in the fun hospitality industry!

Thank you for your interest in the Running Aces Hotel!

Salary Description

16.50

 Golder Hospitality Properties

 06/21/2024

 Forest Lake,MN