Job Details
Responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. Role Overview. Schedule: Sunday-Thursday 12:30 PM-9:00 PM EST - Schedules may be adjusted based on business need. Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00 AM-5:30 PM EST - Holiday/ PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. Fully remote role and is able to work anywhere in the U.S. What you will do. Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner. Assesses clients needs; researches and articulately communicates information r...Employee, Associate, Program, Support, Customer, Client Support, Retail