Job Details
Be an AI Champion: Client Success Manager, AI Products, Dallas, TX, Remote or Hybrid
Are you passionate about the potential of AI to revolutionize industries? Do you thrive on building strong relationships and driving success for others? If so, then this is the perfect opportunity for you!
We re searching for a top-tier Client Success Manager to join our client s growing team and have a high impact at this small company. In this role, you ll become a trusted advisor to clients, guiding them in leveraging the power of an industry-leading AI Product to achieve their business objectives. You ll need to possess a blend of technical expertise and exceptional communication skills, allowing you to understand the product s intricacies and translate that knowledge into actionable strategies for clients. This is a unique chance to be at the forefront of AI innovation, continuously learning and growing alongside a talented team in a collaborative and supportive environment.
Why should you apply here?
- The company s co-founders have built successful startups
- Well-funded growing startup with Fortune 500 companies for clients
- Ground-floor opportunity with a company with solid growth potential and scaling up
- Products focused on AI/ML, Computer Vision, and IoT Sensor technology
- Disruptive AI Tech! A recent technological advancement trains AI models faster: one week compared to 4-6 months
- Join a successful team with people who enjoy working together and celebrating wins
- Ownership through stock equity
- Innovative team in a virtual-first workplace with remote and flexible arrangements
- Cutting-edge developments deploying Artificial Intelligence for the physical world
- Work alongside a team of creative problem solvers who are passionate about learning and helping customers bring new and innovative solutions to life
- Work on challenging and impactful projects that make a real difference
What will you be doing?
- Finalize customer technical solution signoff with the Solutions Architect team and lead creation and execution of a project plan for successful deployment of the proposed solution to meet client needs
- Always check services to make sure providing the best quality
- Be the voice of the customers and make sure their needs are heard
- Step in as the go-to person for any support, billing, or other issues
- Develop well-documented processes to streamline operations and elevate the experience for both team and customers
- Help identify new features that clients need and ensure any new features or bug fixes meet standards
- Develop a Digital Twin of the customer s physical operation within the AI framework
- Establish connectivity between cloud infrastructure, video, and other sensor data
- Deploy edge hardware as necessary
- Build and train initial customer Machine Learning and AI models
- Establish customer success metrics for ongoing measurement and management of service delivery
- Compile detailed customer-run books to mitigate support issues proactively
- Report and analyze customer analytics processed by the AI product
What are the minimum qualifications?
- Candidates must have a strong understanding of technical project management methodologies for software development and delivery
- 5+ years of technical project management experience
- 3+ years in enterprise software deployment and production management
- Proficiency in metrics collection and analysis
- Understanding of HTML error messaging, batch scripts, basic programming knowledge, and experience with identity authentication solutions are valuable
- Experience with machine learning and AI solutions
- Background in data analytics, statistics, networking, video streaming, image file formats, network and data security, and cloud administration is preferred
- Excellent communication skills
What will make my r sum stand out?
- Certified in project management
- Java programming skills
Location: Remote, Headquarters in the DFW area
Citizenship: Must be a U.S. Citizen
Salary: 140k - 160k
Benefits:
- Stock Options
- 100% employer-paid medical coverage for employees and dependents
- Flexible PTO policy
- Comprehensive benefits including dental, vision, 401k, and disability
- Virtual-first workplace with remote and flexible arrangements
- Commitment to a positive culture with scheduled events throughout the year