Job Details
Client Relations Supervisor
We are seeking for a Team Supervision & Coordination who leads, trains, and supervise the office services team to ensure smooth and efficient operations of office services.
Pay rate: $75,000 to $80,000
Monday to Friday 10:00 am to 7:00 pm
- Assign tasks and responsibilities to team members, distributing workload effectively and ensuring tasks are completed on time.
- Conduct regular performance evaluations, providing constructive feedback, and recognizing outstanding performance.
- Foster a positive team culture, promoting collaboration, and encouraging continuous improvement within the office services team.
- Input Paychex time daily and OT spreadsheet log. 35%
Office Maintenance & Organization
- Take responsibility for the overall maintenance and organization of the office space, ensuring it is clean, presentable, and professional.
- Monitor and manage office supplies, stationery, pantry items, and other essential resources, restocking as needed to support daily operations.
- Coordinate with janitorial staff and maintenance personnel to schedule cleaning and upkeep tasks, maintaining a comfortable and welcoming environment for employees and visitors alike.
- Implement effective organizational systems, such as document filing and storage, to enhance office efficiency and accessibility.
Customer Service & Support
- Provide exceptional customer service to all employees, responding promptly and courteously to inquiries, requests, and concerns related to office services.
- Act as the primary point of contact for office-related issues, demonstrating problem-solving skills and effective communication to address and resolve various concerns.
- Proactively identify opportunities to improve office services and streamline processes, incorporating feedback from employees to enhance the overall office experience.
- Handle customer inquiries and requests via email or phone regarding packages and mail.
- issues, requests, and questions regarding software capabilities, etc.
- Communicate with the handyman regarding issues being repaired in-house.
Vendor Management
- Evaluate vendor performance regularly, addressing any issues or discrepancies to ensure service standards are consistently met or exceeded.
- Provide escorts for vendors and create full reports on vendor visits.
Office Events & Logistics
- Assist in planning and coordinating office events, meetings, and conferences, ensuring that all logistical aspects, such as room setups are well-organized and executed by the move & setup team.
- Collaborate with various departments to facilitate event logistics, providing support and resources to ensure successful event outcomes.
- Prepare meeting rooms, presentation materials, and other necessary resources in advance, contributing to seamless event execution and positive attendee experiences.
- Create and manage short/long-term projects. Follow up with assigned team members on project status.
- Create and manage Excel spreadsheets and presentations for data purposes.
- Training
- Actively participate in training programs.
Requirements:
- Undergraduate degree or equivalent experience required.
- 5+ years of management experience in Corporate Hospitality, Hotel, or Office Services.
- Proven leadership and people management skills.
- Excellent verbal and written communication skills.
- Ability to work under pressure in a flexible, changing environment.
- Proficiency in Microsoft Office products.
- Experience in a high-performance service environment; Account Management experience a plus.
- Excellent attention to detail and ability to think quickly under pressure.
How to Apply:
If you are a dynamic leader with a passion for client satisfaction and workplace excellence, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience to [your email address].
Forrest Solutions is an equal opportunity employer and values diversity in the workplace