Job Details
Created: May 1st 2021 **Customer Care Representative**
Full-time employee Chantilly, VA
**Overview:**This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.
* Receives calls and review correspondence from homeowners.
* Schedules appointments with homeowners.
* Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
* Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
* Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
* Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
* Verifies completion of subcontractor workmanship and communications completion to office staff.
* Authorizes billing requests after reviewing submitted charges for accuracy.
* Performs other duties as assigned by Customer Care Executive.
* High school graduate or equivalent.
* Three years customer service with three to five years construction experience.
**Application URL:**