Job Details
Job Title: Device Deployment Technician
length: 3 month contract with high possibility of extension
Location: Philadelphia
Position Overview:
We are seeking a dedicated and detail-oriented Device Deployment Technician with 1-2 years of experience. This role involves deploying, configuring, and maintaining hardware devices within our organization. The ideal candidate will have a high school diploma and a solid understanding of various hardware and software systems.
Key Responsibilities:
1. Device Deployment and Configuration:
- Install, configure, and test hardware devices such as desktops, laptops, tablets, and mobile devices.
- Ensure all devices are properly connected to the network and fully operational.
2. Software Installation and Updates:
- Install and update necessary software applications on deployed devices.
- Ensure that all software is licensed, up-to-date, and functioning correctly.
3. Troubleshooting and Support:
- Provide technical support and troubleshooting for deployed devices.
- Resolve hardware and software issues in a timely manner.
4. Inventory Management:
- Maintain an accurate inventory of deployed devices and related equipment.
- Track and manage the lifecycle of devices from deployment to decommissioning.
5. Documentation and Reporting:
- Document all deployment activities, including device configurations, installations, and support incidents.
- Generate reports on deployment status, issues, and resolutions.
6. User Training and Support:
- Provide basic training to end-users on the use of deployed devices and installed software.
- Assist users with any device-related questions or concerns.
7. Compliance and Security:
- Ensure all deployed devices comply with organizational policies and security standards.
- Implement security measures to protect devices from unauthorized access or data breaches.
Qualifications:
- High school diploma or equivalent required.
- 1-2 years of experience in device deployment, technical support, or a related field.
- Basic understanding of computer hardware, operating systems, and networking.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Attention to detail and a commitment to quality work.
Preferred Skills:
- Experience with specific operating systems (e.g., Windows, macOS, iOS, Android).
- Familiarity with remote deployment and management tools.
- Knowledge of inventory management systems.
Physical Requirements:
- Ability to lift and move equipment up to 50 lbs.
- Willingness to travel to different sites for device deployment as needed.
Work Environment:
- Onsite Office environment with occasional visits to different locations for device deployment.
- Standard working hours with occasional overtime or weekend work as required.