Customer Service Dispatcher

Job Details

How we elevate YOUR career:

Joining Keystone comes with perks to support you in your personal and professional journey. We offer a variety of benefits to all of our employees:

• This is a hybrid position - 3 days in the office
• Medical, Dental, and Vision Coverage
• Paid Time Off and Holidays
• Competitive Pay
• 401K Match
• Quarterly Bonuses
• Company Computer

A day in the life of a Customer Service Dispatcher can look like this:

• Coordinate and schedule all open work (work orders) by assigning technicians to complete work.
• Maintain technician's schedules.
• Coordinate territories to maximize technician's efficiency.
• Schedule all Service Technician's and customer follow-up.
• Promptly follow up on questions and problems.

Requirements:

• High School Diploma or Equivalent
• 3-5 years of related experience
• Regular and Timely Attendance
• Ability to work independently with limited supervision.
• Advanced proficiency in Microsoft Office, including Excel and Outlook
• Demonstrate problem-solving skills.
• Good communication skills (written and verbal). Able to interact with all levels being served.
• Represent the company in a professional, credible manner in speech, written communications and appearance.
• Able to adapt behavior to different people and situations. Be flexible by adjusting interpersonal approaches appropriate to the manager/employee.

 Keystone Fire and Security

 07/02/2024

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