Job Details
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Campus Overview
Soin Medical Center
- Soin Medical Center has been serving residents of Greene, Western Clark, Eastern Montgomery, and Miami counties since 2012.
- Conveniently located off I-675 in Beavercreek.
- Provides a variety of health care services and is home to 4 accredited Centers of Excellence including hernia and robotic surgery.
- Soin is currently licensed for 125 beds which will increase after the expansion completion in the Fall of this year.
- In 2020, Soin received an A from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
- Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
- We partner with local farms in Greene County to provide fresh produce to employees, patients, and their families.
- Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
- Soin received several awards from Healthgrades:
- Patient Safety Excellence Award (2017-2019)
- Outstanding Patient Experience Award (2017-2019)
Responsibilities & Requirements
Patient Registration I position s major duties include, but are not limited to the following:
- Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
- Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
- Ensuring that payer sources and payment arrangements and options have been discussed
- Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
- Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
- Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Preferred Qualifications
Qualifications:
- Previous registration or scheduling experience strongly preferred
- Excellent written and oral communication skills
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Demonstrated competency in working in teams and ability to effectively communicate with all levels
- Ability to learn site specific patient processing software.
- Computer literate and very strong with Microsoft Office Suite.
- Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
- Flexible schedule to fit staffing needs.
Education:
- High school diploma required
- One or more years of medical office or customer service experience required