Job Details
An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include:
Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems
Responds to telephone calls, email and personal requests for technical support
o Team primarily handles tickets, chats and walkups
Documents, tracks and monitors the problem to ensure a timely resolution
Provdes as 2nd level (Tier II) support to other helpdesk technicians
Relies on expdrience and judgement to plan and accomplish goals
Performs a variety of complicated tasks, self motivated to identify and solve customer problems and to improve the service delievered by the CMIS department as a whole
Takes on added responsibilities to manage and administer customer support systems and departmental systems
Works with other deparment team members to insure good cross communication and cross training
Perform other duties assigned by the manager
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Degree in computer science or related field
Knowledge of AS/400 systems
ServiceNow experience
2+ years in Desktop/Helpdesk/Service Desk Support Role
Knowledge of Ticketing systems, escalations
Excellent knowledge of PC based hardware and software systems
Troubleshooting experience
Excellent verbal and written communication skills