Job Details
Customer Service / Data Entry Clerk
Are you passionate about making a positive difference and find it rewarding to help customers? Do you have a talent for understanding customer's unique needs and finding a solution? If so, apply today!
Do you have a passion for the automotive industry?
PerTronix Performance Brands houses the automotive aftermarket's top shelf manufacturers of performance products including PerTronix Ignition Products, Taylor Cable, Aeromotive Fuel Systems, JBA Performance Exhaust, Doug's Headers, Patriot Exhaust, Compu-Fire, and Spyke. From ignition products to exhaust systems for Hot Rods, Custom and Muscle Cars to late model cars, trucks, and motorcycles to complete fuel systems for street, strip, track, and offroad, PerTronix Performance Brands industry savvy and expertise provide the spark, horsepower, sound, fuel, and unrivaled performance for nostalgic to modern and race enthusiasts alike.
Title: Customer Service / Data Entry Clerk
Compensation: $18 - $21 / hour (Commensurate with experience)
Location: Lenexa, KS
Responsibilities:
- Manage largeamounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Requirements:
- High school diploma or GED.
- Good organizational skills.
- Attention to detail.
- Good written and verbal communication.
Work Hours and Benefits
- Monday thru Friday
- 8am - 5pm
- Market competitive medical insurance
- Dental
- Vision
- Life Insurance
- Disability Insurance
- 401K Safe Harbor with a guaranteed 3%
Pertronix, LLC is proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status.