Job Details
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This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Support Operations department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Support Operations staff.
Primary Duties and Responsibilities: includes but not limited to:
- Supervises the Event Security staff and assists with planning the security needs for all entertainment venues
- Works with tour personnel to meet the specific needs for all entertainers performing at Mohegan Sun
- Maintains the safety and security of guests, performers and tour personnel throughout the property
- Acts as an escort for entertainers, VIPs and dignitaries
- Assists the Mohegan Tribal Police with incidents, investigations and resolving issues, as needed
- Conducts safety checks for We Care entrances
- Investigates incidents and documents them using the Security Reports Writing system, ensuring accuracy and detail
- Assists with the hiring, training, coaching and counseling for the Support Operations staff to ensure the highest level of guest service
- Supervises the weekly scheduling of the Support Operations staff
- Oversees the day-to-day operations of the department
- Makes daily operating decisions based on pre-determined departmental goals
- Supervises internal procedures for employee skill expansion, transfers and worker profiles
- Assists with the training and follow-up for SMART alcohol training
- Assists with the preparation of annual performance appraisals for the Support Representatives and Specialists and provides feedback on their job performance
Secondary Duties and Responsibilities:- Responsible for shift scheduling including, work assignments/rotations, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotations
- Determines shift operating methods, structures and procedures consistent with goals established by the Support Operations Manager
- Assists the Manager with issuing disciplines or commendations, as needed
Minimum Education and Qualifications:- High School Diploma or equivalent
- One year of experience in personnel staffing and scheduling, shift supervision and operational planning
Competencies: Incumbent will master the following competencies while in this position:
- Excellent written and verbal communication skills
- Excellent organizational and multi-tasking skills
- Intermediate knowledge Word, Excel and Outlook
- Ability to coach, counsel and train Support Specialists and Representatives
- Ability to work with multiple departments with all levels of management
Training Requirements:- Knowledge of department policies and procedures
- Must attend all appropriate Human Resources Supervisor Training classes
- Knowledge of Ascent, EmpowerTime and Manager Self Service systems
Physical Demands and Work Environment:- Must be able to work in high energy environment with smoke, loud noises and low lighting
- Must be able to walk, climb stairs, stand, bend, stretch and climb stairs for an extended periods of time
- Must be able to lift up to 50 lbs
- Must be able to work various shifts and flexible hours
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Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.