Job Details
CRS I Claims - CQ10AN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Service Representative at The Hartford, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers' compensation, liability and property losses. You will work with customers in taking new losses, resolving/answering inquiries, responding to information requests, and processing minor claims.
Start date: August 5th, 2024
Hours: Monday through Friday, 10:30am-7:00pm EST (Training is the first 6 weeks of employment. Time off during training is not accommodated).
RESPONSIBILITIES:
- Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisal and organizing car rental where appropriate.
- Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
- Promote digital self service capabilities.
- Required to commit to the training and work schedule.
- Utilize multiple computer applications to accurately document claim information.
- Have a dedicated workspace free from distractions during work and training hours.
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
QUALIFICATIONS: - A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- Problem solving and critical thinking skills with strong attention to detail.
- Excellent communication skills with ability to empathize with customers and colleagues.
- Adaptability
- High School Diploma or equivalent experience required.
- Spanish bilingual a plus.
- INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.
ADDITIONAL INFORMATION: This is a remote opportunity working in proximity to our Naperville, IL or Lake Mary, FL locations. - This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership you must reside within a commutable distance to our Naperville, IL or Lake Mary, FL office. While you will have a remote work arrangement there may be a future expectation to follow our Hybrid Work Model of coming into the office as business needs arise.
- May have a need to work holidays based on business need.
- Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course and, upon completion, obtain a passing score on the final exam. You will have a maximum of two attempts to pass with a score of 80%. Continued employment with The Hartford is contingent upon you successfully passing the exam by the end of classroom new hire training.
- We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!
BENEFITS: - Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
- 25 days paid time off in your first full year of service and Paid Holidays
- Tuition reimbursement, Student Loan Paydown Program
- 401K
- Click on this link to learn more about our comprehensive benefits package and award-winning well-being program:
Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$40,685 - $61,027
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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