Job Details
** Desktop Support Specialist**
**Job Category****:** Information Technology **Requisition Number****:** DESKT001281 Showing 1 location **Job Details**
**Description**
Resolve tickets through Prority1s ticketing system.
Analyze and resolve potentially complex end-user hardware, software, and connectivity issues;
Support Window Servers corporate policies, procedures, and best practices;
Provide advice and guidance to colleagues regarding incidents;
Explain and document technical issues in a clear way for employees;
Proactively help team members/make suggestions to improve practices;
Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software;
Identify, log, and resolve technical problems with software applications;
Follow-up on equipment delivered to other sites and ensure equipment is received and set up properly;
Interacts with users to understand and document all IT issues;
Take immediate actions to resolve technology service disruptions when they occur;
Ensure incidents impacting technology availability are resolved within policy standards;
Other duties as assigned.
Requirements:
Knowledge of TCP/IP, DHCP, DNS, VPN, and network fundamentals;
Thorough understanding of Microsoft Office suite, specifically Office 2016 / 365;
Intermediate knowledge of Active Directory;
1-2 years of experience with Active Directory (Adds, Moves, Changes, etc.); Admin level is not required;
1-2 years of experience providing technical support in Windows Environment (8, 10), such as password resets, exchange, hardware, and software issues;
1-2 years of experience supporting iPhones and hot spots;
Standard PC Software support experience;
1+ years of enterprise desktop support experience in a commercial or government environment;
1-2 years IT experience is required
Pay & Benefits:
Base Salary of $35,000-$45,000 DOE
100% Paid Family Medical Benefits
Historically 15% of your annual income goes into a profit share
Unlimited Growth Potential
Short Term Disability
Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)