Job Details
Headquartered in Greensboro, North Carolina we are recognized in the commercial vehicle industry as THE Vehicle Data Experts. With more than 25 years of experience in collecting and interpreting vehicle data, which has driven the creation of industry-leading solutions in diagnosis, repair, and vehicle health. Today s top fleets, OEMs, dealerships, independent repair facilities, municipalities and the military all rely on Noregon to keep their vehicles rolling! Noregon specializes in creating custom software and products for the commercial transportation and military industries. In addition to in-shop diagnostic solutions for the commercial fleet and repair industry, Noregon provides expertise in e-business, client-server, and embedded applications along with onboard vehicle network development. We are continuing to grow year after year and are excited to offer this new opportunity of growth for the right candidate!
POSITION SUMMARY:
The Off Highway/Heavy Equipment SME will support the company s technical needs regarding mechanical activities in identifying viable solutions for the marketplace.
ACCOUNTABILITY SUMMARY:
To Customers: Provide courteous and prompt service in a friendly and professional manner.
To Employees: A team member who supports their team as well as other departments and teams.
To Owners: Represent the company s image consistent with our mission, vision, and values.
KEY RESPONSIBILITIES:
- Act as the expert in areas of automotive, commercial vehicle, or heavy equipment diagnostic tools.
- Ability to read and understand schematics and wiring diagrams.
- Work with the Content Management Group to produce innovative features in Noregon products that present industry leading ROI to our customers.
- Provide input to monthly product boards on various analysis as requested.
- Provide subject matter expertise to Product Managers with respect to appropriate information and information flow within Noregon Products to ensure product features are well thought out.
SUPERVISORY RESPONSIBILITIES:
- This position will not have supervisory responsibilities.
WORK ENVIRONMENT:
- This job operates in a professional office environment. The role routinely uses standard office equipment.
EDUCATION/EXPERIENCE REQUIRED:
- Associate degree in a Diesel technology or related field.
- Experience in working with automotive/commercial vehicle/ heavy equipment network protocols, specifically data and diagnostic layers required.
- 5 years of experience as technician in automotive, commercial vehicle, or heavy equipment industry required.
- ASE certification preferred.
ADDITIONAL ELIGIBILITY REQUIREMENTS:
- Strong knowledge of database tools preferred-not required.
- Strong reasoning and debugging skills.
- Excellent attention to detail and organizational skills.
- Excellent written and oral communication skills.
- Ability to work well in a team environment.
- Ability to effectively communicate with both internal and external customers.
- Process-oriented.
- Ability to think and work independently.
PHYSICAL REQUIREMENTS:
- This is largely a sedentary role; however, some on- and off-site vehicle testing and/or demonstration is required. This would require the ability to enter heavy-duty trucks and gain access to various engine components as needed, in addition to standing, walking, reaching, kneeling, bending, and stooping, as necessary.
- Basic motor skills and manual dexterity for extensive computer usage are required.
- Sitting for extended periods of time is required.
- Talking, hearing and close vision abilities are required.
- Ability to occasionally lift 50 pounds.
- Stress may occur with changing priorities, tight deadlines, and long hours.
TRAVEL REQUIREMENTS:
*This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
**Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.