Job Details
** CUSTOMER RELATIONSHIP REPRESENTATIVE**
**Job Category****:** Marketing / Cust Svc **Supervisor****:** Ashley Christian **Requisition Number****:** CUSTO002020 Showing 1 location **Job Details**
**Description**
**Customer Relationship Representative**
**First Shift - Monday - Friday 8:30 AM to 5:00 PM**
**Starting at $16.00.**
**The essential functions of the job include:**
* Performs calling to existing and prospective donors to schedule appointments to donate blood.
* Achieves competency in use of e-donor recruitment software function.
* Must reach minimum average production goals as set by Director of Donor Relations.
* Provide exceptional customer/donor service through specific individual communication to enhance customer/donor loyalty.
* Generate donor appointments to achieve overall collections, as well as type-specific, site specific, product specific and special need programs.
* Helps recruit donor matches for specific patients as requested by HLA laboratory.
* Provide timely feedback to the company regarding customer service issues and concerns for resolution.
* Daily demonstrate team-oriented approach in order to exceed production and customer service goals.
* Performs other duties as assigned.
We offer a highly competitive benefits package including medical, dental, vision, life and supplemental insurance, 401(k) with employer contribution and match, and generous paid time off (PTO) up to 4 weeks in your first year!
We are amazed and grateful for the dedication and generosity of our donors and are stewards of their precious gifts. CBC began in Dayton in 1964 as the regions first centralized blood bank. CBC collects and provides all blood products for hospitals in our 15-county region and beyond. CTS was born in 1986 and is now one of the nations largest tissue banks. CTS recovers, processes, and distributes human tissue grafts and is the nations largest non-profit provider of skin grafts for burn patients.
Community Blood Center/Community Tissue Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
Drug Free Workplace.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
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**Education**
**Preferred**
High School or better.
**Experience**
**Required**
Must be able to meet the required physical demands with or without reasonable accommodation.
Must be willing to work a flexible schedule.
**Preferred**
Experience in achieving predefined measurable results.
Telephone solicitation and/or general office experience.
Personal computer experience and the ability to learn new company systems.
Good speaking voice, communication skills and neat appearance mandatory.
Ability to demonstrate strong customer service orientation.
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)