Job Details
Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program - convert your recognition points into gift cards
- Employee Assistance Program - offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Job Description
We are looking for a talented individual...
To join our team as an Incentive Processor on our Residential Program Team in Portland, Oregon delivering energy efficiency program implementation services to an Oregon based non-profit client. The ideal candidate is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are a must. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct customer support via phone and email, and working collaboratively with the team to meet Program goals. Additional activities include:
- Enter and maintain incentives database(s).
- Take and process transactions by telephone, internet, and correspondence from customers and other collaborators.
- Maintain knowledge of company products, services, and customer service processes & procedures.
- Communicate and resolve disputed rebate claim data. Provide expertise and guidance to customers in interpreting policies to assure program participation and compliance.
- Provide expertise and guidance to customers in interpreting policies to assure program participation and compliance.
Quality Assurance - Manages and controls processing of rebate / incentive applications and claims for energy savings programs, to ensure that contractual obligations are met, claimed energy savings is reasonable, and payments are properly calculated, approved, paid and recorded. Addresses disputed rebate claim data. Prepares and reviews required documentation. Ensures that standards for contract proposals, including contract clauses and attachments, are observed, and that rebates offered are in compliance with programmatic guidelines. Coordinates the review and revision of procedures, specifications, and forms. Provides input on quality control procedures and documentation. Ensures timely payment of incentive invoices and end user incentives. Performs systematic quality assurance verification.
Customer Service - Takes and processes transactions via email, and correspondence from customers and other collaborators. Enters and maintains incentives database(s). Maintains knowledge of company products, services, and customer service processes & procedures. Documents conversations with customers, recommends products or services to customers, and advises on program incentives. May be assigned product, program, region or customer accounts. Communicate and resolve disputed rebate claim data. Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this exciting career opportunity, you're a great fit if you can... Input and process rebate applications in multiple proprietary databases.
- Field in-bound missing information submissions.
- Perform regular application auditing and QC.
- Perform some customer call support (as needed) and maintain confidentiality of customer information.
- File applications; retrieve data and run database queries and reports.
- Contribute to process improvements in a team-based environment where each process has system-wide affects.
- Perform additional administrative duties as required.
- Must reside in the state of Oregon or Washington
Compensation:$20-$22 / hourly
Compensation Range $16.00 - $24.00
Currency USD
Type Hourly
Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Additional Job DescriptionEqual Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all-inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.