Job Details
Job Details
Job Location
Cullman Regional Medical Center - Cullman, AL
Position Type
Full Time
Job Shift
Day
Description
Cullman Regional is seeking a computer technician to manage, monitor, and repair our computer systems, and ensure that systems are configured correctly and are running efficiently. Duties for the Computer Technician will include installing software patches, diagnosing and repairing problems, monitoring networks, repairing server errors, resolving hard disk failures, configuring software and drivers, performing regular system upgrades, promoting data security, managing workstations, and writing memos on computer best practices. Your outstanding tech expertise and knowledge of IT infrastructure will assist our organization in improving efficiency, achieving key metrics, enhancing customer service, and ensuring that our computer systems are optimized for day-to-day operations.
JOB SUMMARY:
- Provides first-level technical assistance and support for queries and issues received through tickets or phone related to computer systems, hardware, and software
- Properly escalates unresolved queries to the appropriate level of support.
- Follows up on outstanding requests and ensures timely and complete resolution.
- Ensures proper recording, documentation, and closure of IS tickets and requests.
- Demonstrates a commitment to continuous learning and process improvement.
- Encourages team behavior and exceptional patient/guest experiences.
- Upholds and promotes patient safety and quality.
- Work on other special projects as defined by the IT Systems Manager
ESSENTIAL JOB FUNCTIONS:- Identifying and troubleshooting problems.
- Maintaining hardware and software.
- Resolving network and connectivity issues.
- Repairing motherboards and upgrading firmware.
- Installing software applications and CRM programs.
- Handling security updates.
- Providing technical support.
- Testing and debugging programs.
- Managing workstations.
- Coaching end-users.
QualificationsJOB QUALIFICATIONS:- Excellent customer service and communication skills.
- Associates Degree in Computer Science or 2 years of work experience.
- 2 years of PC hardware experience.
- 2 years working with, installing, and configuring Windows 10.
- 2 years' experience with Microsoft Office (Word, Excel, PowerPoint