Job Details
6086 - Portland ME - 415 Maine Mall Road, South Portland, Maine, 04106
CarMax, the way your career should be!General Summary:
Under general supervision, performsallprocesses necessarytodiagnose and complete mechanicalandcosmeticrepairsoncustomerand internalCarMax vehicles followingprescribedCarMaxpoliciesandprocedures.
Principle Duties andResponsibilities:
- Provideandmaintain exceptionalcustomerservicethrough customer contactbefore,during,and afterrepairs asdefined by CarMax Voiceof Customerprocesses.
- Locate, useand control replacement partsandsupply inventories
- Use andcontroltoolsandequipment
- Performmechanicalandcosmeticrepairs, includingbut notlimited to thediagnosisof all internal and externalvehiclesystems.
- FollowCarMax standardized workrules
- Inspect vehicles per CarMaxQuality Standardswhen needed.
- Complete state inspectionswhenrequired.
- Maintainworkplacecleanliness and organizationinaccordance withCarMax 5Sstandards
Reviewrepair orders for work performedandaccuracyof all labor,parts and sublet documentationfor billingincluding opening and closingofrepair orders
- Collect service payments and manage payments receivedforservices.
- Use ofproprietaryanduniversalsoftware systems including CarMax ElectronicRepair OrderandMitchell.
- Provide functional expertise and leadership to otherassociates.
- Providegeneral supportto otherassociatesandmanagersin thestore, including,but not limited to vehicleassessment,vehicleprepping,vehiclereceivingandtransferring.
Job Specifications:
Work requires ability to:
- Complete New Associate Orientation TrainingOperations.
- Complete Kronos TrainingforHourly Associates.
- Maintain acurrent Refrigerant RecyclingLicense.
- Where required by State/Local law,maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).
- Read, interpret and transcribe data in order to maintain accuraterecords.
- Perform multiple duties inahigh-energy,fast-pacedenvironment.
- Lift objects that weigh as much as50lbs.
- Speak and listen effectively in dealingwith customers/associatesin personand overthephone.
- Demonstrateaboveaverage attention to detail.
- Manual dexterity in both arms andhands
- Monitorshop compliance withCarMax, O.S.H.A.,andEPA policies
- Demonstrateexceptional interpersonal,communication, andcustomerservice skills
- Demonstrateexceptional telephone etiquette and active listeningskills
WorkingConditions:
- Combination of office, shop and outdoorenvironment.May include working at times in noisy and/orinclementweather conditions.
- Mayrequirewalking orstandingforan extended periodof time.
- Flexibleworkhours withshiftsthat mayinclude nights, weekends, andholidays.
- WearsCarMaxclothing(acquired through company)at all timesworkingin the store.
- Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposalinrequiredareas.
- Adhere to all CarMax policiesincludingAttendance, Asset Protection, Integrity andProfessionalAppearancepolicies.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nations largest retailer of used cars, with over 200 locations nationwide.
Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.