Job Details
DESCRIPTION:
Award winning, premier fine dining restaurant & gourmet bakery in the heart of downtown Los Angeles is seeking a dynamic and passionate General Manager to lead the team & operations for the restaurant, gourmet patisserie & market. The General Manager will oversee all aspects of the restaurant and bakery including hiring, training & development for all employees and managers, collaborate with the Executive Chef to maintain operating & labor costs and implement strategic and innovative practices to increase efficiency and profitability. We are seeking someone who is an exemplary leader that can promote a respectful and positive work environment, has high-volume experience in a fine dining or upscale establishment and 3-5 years in a General Manager or Senior Manager position.
RESPONSIBILITIES:
- Responsible for staffing, training, and development for all hourly and management positions:
- Oversight of hiring and training of all staff based on our standards and values
- Continual development of employees by establishing performance expectations, providing ongoing feedback, and presenting regular performance reviews
- Leading the management team in directing staff and enforcing service standards
- Reinforce company standards at all times; including uniform, grooming, and timeliness of employees and management
- Conduct and train management team on pre-shifts
- Manage and ensure payroll and labor costs for the restaurant are achieved each period
- Responsible for creating, maintaining and enforcing costed theoretical schedules for all staff that outline their daily responsibilities, side work, and scope of work
- Responsible for creating weekly staff schedules with management team; as well as overseeing accurate payroll and tips reporting
- Ensure budgeted Restaurant and Patisserie sales goals per period are met or exceeded
- Floor management. Responsibilities include frequent decision making and troubleshooting; maintaining proper flow of service (Restaurant & Patisserie Operations); upholding service standards, product quality and cleanliness; continuous communication with kitchen and all Restaurant & Patisserie staff; guest interaction
- Cultivating relationships with new and returning guests
- Create and foster a proactive sales culture with all Patisserie staff and regularly work with the sales team and Human Resources to develop and maintain a program of sales education and certification
- Assist in investigating and resolving guest complaints concerning food quality and service
- Holding all Restaurant, Kitchen & Patisserie managers and staff responsible for knowledge of food and beverage menus
- Define and execute new restaurant initiatives and service protocols
- Manage and ensure Cost of Goods remains in line with targeted budget
- Oversee ordering and receiving of all product and goods for the Restaurant & Patisserie and ensure inventory numbers stay within targeted range
- Monitor all operational costs and spending
- Ensure all merchandising and displays are always in adherence to specifications
QUALIFICATIONS:- A positive attitude and the ability to work collaboratively with a team of managers while leading a staff of 75+ employees
- A genuine passion for providing the highest level of hospitality to all guests
- Prior restaurant experience in a manager or supervisor role
- Proven ability to effectively train, manage and supervise staff
- Excellent delegator and mediator, organized and goal oriented
- Maintain a professional appearance and the ability to adhere to company standards
- Comfortable working in a fast-paced environment
- You have at least three years (3+) of experience in a similar position, in a high-volume Restaurant with annual revenues in excess of $10mm annually, luxury brand or Hospitality Company with skills in Restaurant Management, Accounting and basic Human Resource understanding especially in Wage and Hour Regulations
- You excel in fiscal understanding of Financial Statements: Balance Sheets, P&L, Statement of Cash Flows
- Available to adapt schedule with business operations that can include early mornings, nights, weekends and holidays and on-call at times
- You must be able to lift up to 50 lbs., be able to sit at a computer or at a desk or on your feet for an extended period of time, and are able to easily sit, stand, stoop, reach, and walk
COMPENSATION & BENEFITS:- Range $100,000 - $125,000
- Health, Dental, + Vision, Paid Time Off, Dining Comps
- Equal Opportunity Employer #AA #AJ
*WE ARE COMMITTED TO CREATING AN INCLUSIVE WORKPLACE FOR ALL & ENCOURAGE APPLICANTS FROM A WIDE VARIETY OF IDENTITIES, IDEAS, PERSPECTIVES & EXPERIENCES TO APPLY