Summary:
The Support Desk role is a customer facing role that requires a self-motivated individual with strong verbal and written skills. The role is driven by client service requests raised via phone as well as through internal requests raised via incidents. This is a key role in service delivery. Support desk staff are highly involved in incident management, audit controls and user administration. The role is 24/6.5 which utilizes a rotating shift pattern to provide coverage.
Key Skills:
Communication both written and verbal
Service Level Management (Incident, Problem and Change Management)
User Administration
Infinite computer Solutions
07/01/2024
Iselin,NJ