Job Details
* Customer Service Representative in Medical Transportation Management (MTM)
**Customer Service Representative**
POSTED ON 2/16/2022 AVAILABLE BEFORE 8/14/2022 Medical Transportation Management (MTM) Olathe, KS Remote Full Time Job Posting for **Customer Service Representative** at **Medical Transportation Management (MTM)** The **Customer Service Representative (CSR)** handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The **CSR** is the front line representative of Medical Transportation Management (MTM).* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
* High school diploma or G.E.D equivalent
* Typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
**This position is located at our office in Olathe, KS.**
**All you need is:**
**Even better if you have:**
**MTM Incentives**
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Work From Home Opportunities
* Flexible Scheduling
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Birthday Holiday
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Milestone Anniversary One Month Sabbatical
* Leadership Mentoring Opportunities
* *These benefits may not be available at all locations*
***Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) ###-#### or*** ***...@mtm-inc.net***
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