Job Details
Actively and consistently support all efforts to simplify and enhance the customer experience. Research accounts with debt and communicate with customers via phone. Take action based on transaction characteristics as appropriate and necessary. Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies. Contact customers by phone in attempt to collect debt. Demonstrate friendliness and professionalism when dealing with customers. Answer inquiries for customers calling in regarding their unpaid debt. Other duties as assigned to meet business needs. WHAT YOULL BRING TO SPECTRUM - Qualifications. Experience: Related work: 0-2 years, Collections/ Accounting: 0-2 years, Customer Service: 0-2 years. Education: High School Diploma or GED Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures. Skills: Effective verbal and written communication. Schedule: Availability to work within the hours of o...Customer Service, Collections, Specialist, Commission, Customer Experience, Service, Retail