Job Details
Patient Services Representative I
Department: Clinical Operations
Employment Type: Full Time
Location: Beachwood Office
Reporting To: Christina Cusano
Description
Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.
Schedule:
What you will be doing
* Greet and check in patients in a friendly, courteous, and professional manner.
* Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
* Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
* Prepares paperwork for patient visits.
* Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
* Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
* Acts as a liaison between patients, guests, back office staff and providers.
* Reconciles cash against daily charge and cash reports.
* Schedule and confirm patient appointments as needed.
* Create, distribute, and file new patient charts/medical records.
* Perform clerical tasks such as copying, sorting, scanning, and faxing.
* Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
* Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
* Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
* Perform any other duties as assigned
What you know
Required
* High school diploma or GED
* Strong verbal and written communication skills
Desire
* Telephone operator or high call volume experience
* Entry Level
* BSM Consulting : New Employee Orientation
* 1st Health Compliance Training (as required)
What you will receive
* Competitive wages
* Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
* Generous paid time off (PTO) program
* Seven (7) company paid holidays
* 401(k) retirement plan with company match
* An organization focused on People, Passion, Purpose and Progress
* Inspirational culture