A day in the life of a Customer Service Representative at Hackensack Meridian Health includes:Handling a minimum of 250 inbound Automated Call Distribution (ACD) call center phone calls for all self-pay accounts on a weekly basis. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Provides patients with timely resolution of any questions and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems. Review insurers' payment to explanation of benefits to determine patients' responsibility, and perform comparison to managed care contract for accuracy. Performs partial financial screening for uninsured or minimally insured patients to determine the next phase of customer care. Provides financing solutions for patients including developing and implementing payment plan options. Identifies the needs of the patient population served an...Customer Service Representative, Customer Service, Representative, Skills, Customer Care, Retail, Insurance, Healthcare
Hackensack Meridian Health
07/05/2024
Hackensack,NJ