Job Details
/ / Team Leader- Config. Center **Team Leader- Config. Centerat CDW Careers**
Job ID:
22000248 Focus Area:
Logistics-Operations Post Date:
Jan 14, 2022 Location:
Vernon Hills, Illinois Contract Type:
Full-Time
The Configuration Center Team Leader is responsible for ensuring the proper procedures for workflow management are followed. This position manages workflow effectively in a high-volume and dynamic environment to reach pre-determined production team goals.
Key Areas of Responsibility
* Assign day to day work and manage area workflow
* Ensure technician has access to necessary tools to keep current on technologies and best practices.
* Facilitate open communication with Sales. Communicate updates on configuration orders to internal customers and update records.
* Train new coworkers on internal processes, and resolving issues with configuration orders.
* Assist with efforts to maintain awareness of new technologies.
* Assist in creating process documentation and ensure existing processes are followed.
* Monitor coworker utilization rates and consult with management if a coworker falls below acceptable levels.
* Execute daily reports ensuring department KPI goals are met
Responsibilities
* Assist with researching new service opportunities and communicating important information to technicians.
* It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
* Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
* Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
* Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
* Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
Minimum Qualifications
* High School diploma or GED
* A+ Certification or entry level PC certification
Other Required Qualifications
* Ability to perform all configurations in their assigned area.
* Ability to troubleshoot computer systems and peripherals
* Strong verbal and written communication skills
* Strong problem solving and analytical skills
* Ability to multitask effectively
* Ability to quickly learn about new technology and keep pace with an ever-changing industry
* Ability to monitor work flow
* Ability to prioritize tasks and maximize the tools and resources of the Configuration Center.
* Basic knowledge of Microsoft Office Suite
* Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
* Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
* Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
* Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
Preferred Qualifications
* Network+ certifications
* Basic knowledge of CDWs internal systems
* Internal Candidates
* Worked as a Level Two Technician
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.
Location:
Vernon Hills, Illinois