Job Details
Position Summary: The Development Services Assistant is an essential member of the fundraising team focusing on gift processing, accuracy in the database, and providing excellent customer service to our donors and other external stakeholders. The primary function of the role is data management to ensure donor records in our CRM (EveryAction) are up-to-date and accurate and that our systems are set up to provide timely gift acknowledgment and effective donor stewardship.
This position is a great opportunity for individuals who:
- Come from a customer service or service background and enjoy interacting with the public
- Have experience with databases and are interested in growing their database management skills
- Appreciate good systems, policies, and procedures
- Feel great satisfaction when a spreadsheet is perfect
Job Details:
Gift Processing, Data Entry, and Gift Acknowledgement
- Performs daily entry and coding of gifts, including cash, checks, running credit cards and non-gifts credit card charges.
- Coordinates data flow from outside gift processor Engage to EveryAction, downloads files, encrypts, and posts to EA SFTP. Handles any exceptions or issues with the import. Processes Engage flags that need special handling in DonorView.
- Coordinates the acknowledgment process
- Coordinates any other stewardship premium mailings
- Leads in relationship with the outside acknowledgement processing firm.
- Provides excellent customer service to Donors and individuals contacting the organization via email, phone call or mail. Troubleshoots obstacles as needed.
Database Management
- Maintains donor records in the donor database, including review of duplicate records and other processes, to ensure a high level of file health for successful fundraising.
- Performs weekly/recurring database maintenance tasks.
- Assists in audits and other data clean-up/management efforts
Donor Relations
- Responds in a timely manner to all inquiries and special requests from donors and supporters; triages inquiries not related to donations and works to insure that all inquiries are properly handled by the most appropriate League staff person.
- Records all interactions with donors in EveryAction.
Additional Support
- Cross trains on all Development Services Coordinator work.
- Provides administrative support in the Development Department as needed.
- Other annual giving projects as needed.
Qualifications
- High proficiency with data entry and familiar with Microsoft Office 365, including Word and Excel, as well as SharePoint, OneDrive and Teams.
- Experience working in a CRM. Experience with EveryAction and Engage DonorView a plus.
- Strong analytical, communication, and organizational skills with impeccable attention to detail.
- Self-directed with the ability to work as a team member.
- A strong commitment to the mission of Save the Redwoods League s mission
- Demonstrated cultural competency and ability to communicate and interact effectively with people across cultures, ethnic groups, and identities
Work Schedule:
This role is hybrid with a minimum of 1-2 days onsite in our San Francisco headquarters per week. Our weekly in office day is Tuesday (when everyone living in the SF Bay Area is required to come in). Additional days are based on business needs.
Compensation & Benefits:
As a full-time hourly employee, you will be eligible for full benefits, which include medical, dental, and vision insurance, three weeks of vacation annually plus holidays, and a 401k retirement plan, currently with an up to 8% company match. We offer competitive salaries commensurate with experience and internal/external equity considerations; the hiring range for this position is $57,000-$60,000 per year.
Diversity, Equity & Inclusion
Save the Redwoods League is fully committed to our Diversity, Equity and Inclusion Goals. The League welcomes candidates with diverse backgrounds and/or multicultural skill sets. We are open to the possibility that a great candidate for this job may not precisely meet all the above criteria; if you believe you are the right person for this job and can persuasively make that case, we encourage you to apply.
About us:
For over 100 years, Save the Redwoods League has been dedicated to protecting the ancient redwood forests so all generations can experience the inspiration and majesty of redwoods. Since its founding in 1918, Save the Redwoods League has protected more than 200,000 acres of forests and helped create 66 redwood parks and preserves for everybody to enjoy. To learn more about us, go to www.SaveTheRedwoods.org.