Job Details
**Customer Service Team Lead**
**Customer Service Team Lead**
Job ID: R2100023
Location: Kenosha, Wisconsin
**Customer Service Team Lead
Starting from $22 to $30 per hour
$2,000 Sign-on Bonus - Start by 11/1**
**Kenosha Branch
12355 Uline Way, Kenosha, WI 53144**
Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
**Position Responsibilities** * Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
* Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
* Evaluate quality, track results and provide coaching for increased success.
* Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
* Complete performance reviews and assist with interviewing process for new Customer Service hires.
* Train reps to understand policies, procedures and products.
* Communicate policy updates and Uline information through team meetings and one-on-one sessions.
* Document coaching and development sessions.
* Handle escalated customer issues and provide weekly function support for customer interactions.
**Minimum Requirements**
* High School diploma or equivalent required. Bachelor's degree **preferred.**
* 3+ years customer service experience.
* 2+ years of experience in a leadership / supervisory role **preferred.**
**Benefits**
* Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
* 401(k) with 5% employer match.
* Paid holidays and generous paid time off.
* Bonus programs that include annual performance, sales goals and profit sharing.
* Tuition reimbursement.
* Career advancement opportunities.
**Employee Perks**
* On-site cafe and outdoor patio.
* First-class fitness center.
* Beautifully maintained walking trails.
* Free chair massages.
* Numerous employee appreciation events throughout the year.
* Opportunities for community involvement.
* Voluntary opportunities for overtime.
* Scholarship program for children of employees.
**About Uline**
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.
Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.
EEO/AA Employer/Vet/Disabled
#LI-POST
#LI-IL001
(#IN-KNMANC)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!