Job Details
Your Job:
Phillips-Medisize, LLC is seeking a Customer Service Representative / Planner at our Metal Injection Molding facility in Menomonie, WI, to serve as primary customer contact and facilitate communication between all appropriate facility personnel and customers. Establish and maintain mutually rewarding relations with internal and external customers by ensuring customer expectations are being met.
Our team:
Phillips-Medisize, a Molex Company is an end-to-end provider of innovation, development, and manufacturing solutions to the pharmaceutical, diagnostics and medical device industries
What You Will Do
Receiving and entering Customer Orders.
Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers.
Negotiate on issues pertaining to quantity, pricing, and delivery.
Work collaboratively with all departments to provide the most efficient and effective service to our customers.
Research and follow-up on sales order changes, RFQs, cancellations, pricing issues, complaints, corrective actions, etc.
Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures.
Working across different systems (SAP, Microsoft Word, Excel, Outlook, etc.)
Reporting out of SAP - Incomplete orders, Open Order Report, Sales, On-Time Delivery, etc.
Use MRP/MPS Planning System to develop work schedules that facilitate timely completion of job orders based on relative priority and available resources.
Verify material, machine, personnel, and tool availability.
Handle Multiple projects (ability to prioritize a demanding workload)
Other duties as assigned.
Who You Are (Basic Qualifications)
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
One (1) year customer service experience or equivalent experience
What would put you ahead:
Strong written, verbal, and interpersonal communication skills
Working knowledge of Microsoft Office software as well as Manufacturing system
Good analytical ability
Strong customer focus
Strong interpersonal and communication skills
Strong organizational, time management and business math skills
Ability to work under pressure and handle multiple projects. Ability to negotiate with all types of people on all types of issues.
Basic knowledge of MRP (Materials Requirement Planning)
Willingness to learn other functions and work in a team atmosphere.
This position does not qualify for VISA sponsorship
In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Molex company, Phillips-Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: