Job Details
Overview:
Fairview is offering an exciting part-time opportunity as a dispatcher at their Midway location in St. Paul, MN. Here are the key details:
- Position: Dispatcher for the security team.
- Location: Fairview Midway, St. Paul, MN.
- Schedule: Every other weekend (Saturday and Sunday) on the night shift from 10:00 PM to 6:30 AM.
- Benefits: This is a non-benefit eligible position. However, it does qualify for shift differentials: $3/hr extra for night shifts and $2/hr extra for weekend shifts.
Hiring Process Details:
- Video Interview: Applicants may be asked to complete a pre-recorded video interview. This allows candidates to showcase their personality, skills, and reasons for wanting to work at Fairview directly to the hiring leaders.
Why Consider This Opportunity?
- Part-Time Flexibility: Ideal for those looking to work weekends and nights.
- Shift Differentials: Additional pay for working nights and weekends.
- Potential for Growth: Joining a reputable organization like Fairview offers opportunities for career development and growth within the healthcare security field.
If you're interested in applying, showcasing your skills and enthusiasm through the video interview could be a great way to stand out and demonstrate your suitability for the role.
Responsibilities/Job Description:
Job Summary:
Hospital Dispatcher is responsible for day-to-day operations of the Security Dispatch Operations Center. Job duties include monitoring of a large bank of CCTV surveillance cameras, prioritizing incoming phone calls, dispatching Security Officers, operate Computer Aided Dispatch (CAD) system, monitoring multiple fire computers and taking appropriate actions. Dispatcher must be customer service focused and able to remain calm and professional during stressful situations.
Job Expectations:
- Monitors CCTV cameras, monitor alarms and dispatches security officers appropriately
- Maintains shift log of all activities during shift (CAD)
- Provides excellent customer service to callers and on-site visitors
- Prioritize calls in order of importance and dispatch services appropriately'
- Ensure appropriate end of life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested.
- Maintain all paperwork.
- Provide high level of customer service to internal and external customers
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Qualifications:
Preferred
Education
- Associate/technical degree in telecommunications or law enforcement
Experience
- 1- 3 years dispatch or hospital security experience.
We believe those that exceed in this role also exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A proven understanding of Dignity, Integrity, Service, Kindness and Innovation