Job Details
** Customer Support Specialist**
**Job Category****:** Customer Support **Requisition Number****:** CUSTO002856 Showing 1 location **Job Details**
**Description**
Yamaha employees are passionate about music and sound! As the worlds largest musical instrument manufacturer, we are known for our quality, stellar customer service and innovation.
The National Customer Support Department is a dynamic team of customer focused specialists who synchronize together in providing exceptional product support to our customers. From Music Production, to Home Audio, these rock stars stand ready to support an array of Yamaha Music and Consumer Audio products such as; Audio Video Receivers, Sound Bars, Drums, Guitars, Keyboards, Mobile Apps, etc.
Yamaha is seeking a dedicated Customer Support Specialist to join our team! Primary job function is providing exceptional support to customers and address technical inquiries efficiently and effectively by providing needed assistance, information, troubleshooting, and/or solution.
**This is a seasonal temporary position through January 2022**
**Here's what youll do:**
* Manage customer interactions in a call center environment via phone, email, web and chat
* Document all customer interactions in CRM according to set case creation process
* Take training as needed to increase skills and expertise:
+ Customer service
+ Product knowledge
* Continuously learn
* Perform other duties as assigned
**Heres what youll bring to the table**
* High School Diploma and 4+ years of experience in Technical and/or Customer Support
* Preferred experience in one or more of the following:
+ Audio Video Receivers
+ Sound Bars
+ Keyboards
+ Guitars
+ Drums
+ Mobile Apps
* Demonstrated ability to investigate issues through to root cause
* Exceptional customer service skills
* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Strong analytical and problem-solving abilities
* Ability to present ideas and communicate support point of view in user-friendly language
* Basic computer knowledge with Windows Operating System, and/or Mac OS X
* Self-motivated with attention to detail
* Experience working in a team-oriented call center environment
* Must be able to sit for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard and mouse
**Qualifications**
**Skills**
**Behaviors**
**Preferred**
**Team Player****:** Works well as a member of a group
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**:**
**Motivations**
**Preferred**
**Self-Starter****:** Inspired to perform without outside help
**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**:**
**Education**
**Preferred**
Technical/other training or better.
**Experience**
**Required**
**4 years:** Customer Support
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)