Job Details
Description:
Burford Corp., a Middleby company, is a leading manufacturer of industrial baking equipment. Burford is a long-standing, respected brand known worldwide for manufacturing quality custom products through innovative baking solutions. Products include the famous twist tie machine, seeders, pan oilers, and pan shakers.
At Burford Corp. we have a company culture focused on hard work, family, and innovation. We believe in internal and external customer service, a work/life balance, and having fun together.
We offer an opportunity to work in an environment that directly contributes to the success of the company, encourages collaboration, and development. Your contribution to work that matters can be seen on shelves locally and around the world!
The Position:
In support of the success of the Service team and the Company as a whole, responsibilities of the Service Manager include:
- Ability to make decisions quickly when needed and be responsible for decisions made
- Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
- Integrate Sales and Engineering to ensure Burford equipment exceed customer need and provide feedback when changes/upgrades are required
- Respond to customer inquiries and problem solving in a professional and effective fashion
- Contact customer following all Service visits for the purpose of ensuring satisfactory results
- Effectively communicate with others to diffuse or mitigate stressful situations
- Conduct or arrange for worker training in safety, repair, maintenance techniques, operational procedures, or equipment use
- Monitor employees' work levels and review work performance
- Recommend or initiate personnel actions, such as hires, promotions, transfers, termination, and disciplinary measures
- Counsel employees about work-related issues and assist employees to correct job-skill
- Set performance standards to meet service goals of company deficiencies
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas
- Responsible for service billings and managing other business metrics
- Responsible for maintaining a budget and forecast for the department
- Responsible for maintaining the Service Teams channels, creating new announcements and tasks
The Perks:
- Full benefits including medical, dental, and vision that take effect day 1 of hire
- Company paid life insurance, short-term disability, long-term disability
- 401k and company match
- Paid Time Off (including your birthday) and paid holidays
- Product discounts across Middleby companies
- We encourage fresh air and activity through recreational activities offered during breaks and lunch
Requirements:
Required:
- Bachelor's Degree or equivalent job-related experience as above
- Minimum 2 years' supervisory experience
- Proven work experience in a leadership position
- Proficient with navigating a computer and using Microsoft Office products
Desired:
- Experience leading a team
- Leadership skills and ability to manage staff
- Strong decision making and problem-solving skills
- Excellent communication skills
- Ability to effectively prioritize and delegate work
- Burford Corporation is an Equal Employment Opportunity employer and welcomes all qualified applicants.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future for this job opening.
- Telecommuting is not optional for this position.
- This position is not eligible for relocation assistance.
- Job Type: Full-time
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