Job Details
Community Outreach Coordinator
ABOUT US!
Come join the Rifeline team and support our mission to help make the world a better place! We are a public involvement and community relations firm serving organizations that rely on public support to achieve their goals. Specializing in engagement, we leverage our deep expertise in community outreach, informed consent, and local issues to develop and execute customized, strategic public involvement plans to fit the specific needs of every project and client we serve. Rifeline has an affinity for facilitating public buy-in using a dynamic combination of grassroots and grasstops outreach, and high-level public affairs.
While we thrive in complex, controversial, and politically challenging situations, we provide public involvement and community outreach services for all types of projects and initiatives. Currently, Rifeline works heavily on various transportation projects. Some of our current clients include the Texas Department of Transportation (Mobility35), Williamson County (Transportation Corridor Development), Central Health (Health Equity Policy Council and Community Health Champions) and the Brazos River Authority.
DESCRIPTION OF DUTIES
The Community Outreach Coordinator will support Rifeline team members in implementing public engagement and community outreach activities on behalf of clients, managing various tasks across multiple projects through completion. Responsibilities could include, but will not be limited to:
- Manage work effectively across multiple projects, project managers, and project teams
- Conduct stakeholder and project research
- Schedule, organize, and coordinate logistics, and prepare materials for meetings and events
- Staff in-person and virtual stakeholder and community meetings, including:
- Assisting with meeting set-up/breakdown
- Helping with attendee registration
- Providing technical support for virtual meetings (on platforms such as Microsoft Teams, Zoom, etc.)
- Tabling at community events
- Taking accurate notes in real time
- Conduct additional in-person stakeholder outreach, including block-walking
- Draft meeting notes and summaries for both internal and external meetings
- Research, develop and maintain stakeholder databases
- Document and track all outreach activities to fulfillment, including stakeholder inquiries and responses
- Assist with mail-outs, perform mail merges, print letters, and stuff envelopes
- Draft fact sheets, web copy, newsletters, social media posts
- Edit communications and correspondence for error correction and adherence to brand guidelines
- Assist in the creation of PowerPoint presentations
- Enter all time & expenses in a timely and accurate manner in CORE project management system
- Communicate with stakeholders in person, over the phone, and in writing
- Transcribe written comments and sign-in sheets, scanning and filing digital materials (document control)
- Coordinate with Operations staff to monitor supply inventory; keep supply closet organized
ROLE QUALIFICATIONS
- A bachelor's degree with major coursework in public relations, communications, or a related field.
- Strong organizational skills with a commitment to accuracy and attention to detail.
- Ability to multitask and prioritize multiple deadlines.
- Experience working collaboratively as part of a team.
- Professional maturity and ability to prioritize tasks in a fast-paced environment.
- Ability to communicate effectively and professionally via telephone, in writing, and in person.
- Ability to work effectively and efficiently when remote.
OTHER SKILLS AND ABILITIES
Must haves:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Writing and editing experience
- Flexibility to work after normal work hours and on weekends (occasionally required)
- Access to a vehicle or reliable transportation to attend meetings/events and transport supplies in Austin and surrounding areas
- Resourceful and pleasant with a can-do attitude
Great to haves:
- Project management experience
- Event planning/staffing
- Basic graphic design skills (such as Canva)
- Proficiency in Spanish
- Experience with public outreach, community engagement, and relationship-building
- Systematic Development of Informed Consent (SDIC) training
- CRM management (database management system)
- Survey tools and bulk email platforms such as Survey Monkey, Mailchimp, Mentimeter, Microsoft Forms and Google Forms
- Political campaign experience
BENEFITS AND COMPENSATION
Rifeline is a hands-on company that strives to always uphold our core values of teamwork, professionalism, responsiveness, connections to the community, honesty, and savviness. We strive to continue our commitment to equality and diversity in everything we do.
Benefits include:
- Health insurance and 100% employer paid premium
- Health savings account (HSA) and annual employer contribution
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- 401(k) employer matching
- Monthly cell phone stipend
- Paid holidays
- Paid time off (PTO)
- Maternity/Paternity Paid Leave
- Flexible working schedule and location (dependent on client needs, event schedules, etc.)
The typical salary range is $50,000-$60,000 annually but compensation will be commensurate
with experience, along with an opportunity to earn an annual bonus of up to 10% of salary, based on company and individual performance.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, walk, reach with hands and arms, talk and hear, and lift up to 20 pounds of weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Job Type: Full-time