Job Details
#x 2022; Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message - Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls - Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements - Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. - Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the mem...Customer Service Representative, Customer Service, Benefits, Representative, Remote, Retail, Staffing, Spanish