Job Details
Job Description
GUEST RELATIONS:
Observe the guests, ensure their satisfaction with their experience at Hakkasan, speak to management for prompt action to be taken if you note any dissatisfaction amongst the guests around the restaurant
Aim to give the best possible service, in the least obtrusive manner
Maintain the safety and security of the restaurant/bar premises as a priority
Inform our guests about any upcoming events at Hakkasan
Keep the restrooms and exterior hall environment clean, tidy and presentable
Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area
Welcome guests with an appropriate greeting, i.e., "good afternoon madam, good evening sir"
Open bathroom doors for guests upon arrival and departures if possible
Ensure appropriate language is used when speaking to guests, use guidelines issued during training
Listen to and understand guests' inquiries, take notes if necessary
DAILY DUTIES:
Perform all assigned duties as detailed in your opening, afternoon and closing checklists
Assist in cleaning any spillages and wet floors when required
Ensure the bathrooms are clean and functional before during and after operational hours
Clean mirrors, toilets, floors and empty trash bins regularly throughout shift
Perform regular bathroom inspections to ensure cleanliness at all times
Monitor and respond to inappropriate guest behavior by getting management and security involved immediately
Open bathroom doors for guests and escort or direct them to the appropriate bathroom
Replace supplies when par levels are low including but not limited to paper towels, soap, lotion, seat covers and toilet tissue
Monitor counters for excess water; wipe counters as needed
Notify management and/or maintenance of any issues such as broken toilets or sinks
Update on a daily basis the order sheet
Ensure that "Wet Floor" signage is used on rainy days, adjacent to any spillage and during cleaning hours
Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
Ensure flower arrangements, incense holders and candles are presentable, tidy and neat
Attend the training sessions and read training notes to improve your knowledge
Give constant feedback to managers regarding our guests' satisfaction
Be fully conversant with every aspect of the Company's emergency procedures
Be fully conversant with all the Company's policies as detailed within the employee handbook
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
Complete any other task as assigned by management
Look for any additional cleaning/maintenance, i.e., light bulbs out, that may be needed, ensure any maintenance items are recorded in the logbook
To be aware of and ensure constant compliance with all necessary operational policies including:
Health and Safety
Food Hygiene
Maintenance
Emergency Procedures
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Requires ability to rapidly lift large and heavy packages and boxes and to load and unload small and large boxes throughout shift or as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to walk, stand and/or bend continuously to perform essential job functions
Ability to communicate in English with guests and employees
Ability to work under pressure and deal with stressful situations during busy periods
About Us
ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathdrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.