Job Details
Job Details
Job Location
Boca Raton - BOCA RATON, FL
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$18.00 - $21.00
Travel Percentage
None
Job Shift
Any
Job Category
Customer Service
Description
Responsibilities
- To support FlexShopper standards and establish goals for the development of staff as they pertain to call quality and control, while maintaining a positive working atmosphere
- The Quality Assurance Analyst supports staff through consistent monitoring of calls and one-on-one coaching sessions.
- Help assist in reaching a goal of 700 -1000 or more calls scanned and documented on a monthly basis.
- This goal is achieved by examining and coaching agents from different areas within Customer Care, Collections and Order Management.
- Assist with the development, execute Quality Assurance training, and orient new staff members with departmental goals and required expectations (departmental scripting and scorecard)
- Assist department Team Leads/Supervisor(s) when needed and/or required.
Qualifications Qualifications
- Call Center Experience
- Good command of written and verbal communication
- Spanish a Plus
- Ability to work under pressure.
- Excellent communication and interpersonal skills
- MS Office applications knowledge
Degrees: High School,Cert,GED,Trn,Exper
Additional Qualifications: Must have a minimum of 2 years customer service experience and well verse in computer knowledge. Good command of written and verbal communication. Ability to work under pressure. Experience preferred, Customer Relations Management (CRM) application, LiveVox , Freshdesk, and custom tailored software. Excellent communication and interpersonal skills. MS Office applications knowledge. Bilingual (English and Spanish) preferred.