Job Details
Job Description
Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist. Kindly have a look at the details below and let me know if you are interested.
Job Title: Customer Support Specialist (2nd Shift)Job Type: Long-term Contract (Possibility Of Further Extension)
Location: Indianapolis, IN
Training Timings: 8 AM - 5 PM EST
Shift Timings : 12 PM - 9 PM EST
Company Benefits include:
Healthcare (Medical, Dental, & Vision)
Paid Sick leave
401k (with 2% employer match)
Responsibilities:
Provide operations support to the team.
Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
Provide phone support to field representatives. Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area.
Able to work occasional weekends based on team needs.
Who You Are:
Associate's Degree with at least 1 year previous customer service experience or equivalent experience
Intermediate computer skills including the ability to do some advanced functions within various software packages
If interested, please share your update resume at ...@dawarconsulting.com/...@dawarconsulting.com