Job Details
Many People... One Strong Community... Join Our Growing Team!
Mozaic is searching for an Information Systems Help Desk Technician to join our growing team of professionals!
Technician Responsibilities:
- Maintain and troubleshoot computer hardware, applications and peripheral equipment as needed to support staff or contractors.
- Work with agency staff and/or contractors on developing more efficient methods of doing their job while using agency owned technology or applications.
- Provide level one network troubleshooting and solutions to correcting equipment communication problems.
- Create, manage and maintain all agency or contractor accounts within but not limited to Active Directory, Exchange or other Information Systems controlled systems.
- Setup of computers, peripherals and other technology to support new hires or current staff with necessary technology to support their role within the agency.
- Research, recommend, and assist with implementation of software and hardware upgrades, patches and fixes.
- Audit agency computers, users, file access and other HIPAA, NIST, CMMC or compliance requirements that the agency participates with.
- Responsible for staying up to date with new technology, security policies, applications and other Information Systems related categories to support their ongoing learning within the field.
Technician Qualifications: - High school diploma with at least two (2) years of experience providing hardware and software support to small-to-medium sized companies.
- Experience with Windows operating systems, Microsoft Office Suite, Microsoft Active Directory
- Knowledge of basic networking concepts or theory preferred
- Experience with computer hardware, laptop hardware, printers and other business technology preferred.
- Ability to communicate and work effectively within a team environment.
- Customer Service oriented with the ability to effectively work with teams outside the IT/IS department.
Our Benefits Include: - Medical, Dental and Vision Insurance
- 403(b) Retirement Plan with Employer Match
- 20 Paid Vacation Days and 8 Paid Holidays
- Work Today, Get Paid Today
- Eligibility for Student Loan Forgiveness Program
- Tuition Reimbursement
- Flexible Spending Accounts - Medical & Dependent Care
- Pet Insurance
- Pre-Paid Legal Services
- Employee Assistance Program
- Paid Comprehensive Training and Certification Programs
- Wellness Incentives
Schedule: Full Time •Monday-Friday 8am-4pm
Hours Per Week: 37.5 hours
Pay Range: $17.00 - $21.00
Locations: Waterloo, Penn Yan, Auburn
Why Choose Mozaic? Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 individuals with disabilities in our area.
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