Job Details
** Host / Hostess**
**Job Category****:** Resort Operations **Requisition Number****:** HOSTH006889 Showing 1 location **Job Details**
**Description**
This positi on will be responsible for greeting and seating guests, as well as, assisting servers as needed. The Hostess w ill liaise with management regarding inordinate guest flow, special requests/occasions, and customer feedback. The Hostess will also be responsible for overall greet and goodbye ceremonies.
POSITION DESCRIPTION:
This position will be responsible for greeting and seating guests, as well as, assisting servers as needed. The Hostess will liaise with management regarding inordinate guest flow, special requests/occasions, and customer feedback. The Hostess will also be responsible for overall greet and goodbye ceremonies.
ESSENTIAL DUTIES AND TASKS (up to five):
* Warmly welcome guests, seat guests and bid a fond farewell and invite for a return visit.
* Uses organization skills to run a waitlist, gauge the kitchen, servers and overall dining room performance; determines where guests will be seated.
* Ensures that large group's requirements are met, including services needed for small children, as well as for individuals with disabilities or food allergies.
* Inspects and maintains the arrival area, doors, windows as well as menu covers and inserts.
* Multi-tasking in a high volume and high demand work environment and Understands the dining room and menu offerings
EDUCATION and/or EXPERIENCE
* High School diploma or GED equivalent or an equivalent combination of training, education and experience.
* QUALIFICATIONS
* Must have superior guest relations skills and the ability to answer guest inquiries about the Resort.
* Must have proper phone etiquette to take to-go orders.
* Must be able to stand and walk for long periods of time.
* Must have demonstrated exceptional verbal and written communication skills.
* Must be able to clearly speak, write and understand the English language.
* Must be able to multi-task in a high volume and high demand work environment.
* Must be able to learn and understand dining room and menu offerings.
INDRO
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