Job Details
Job Details
Level Experienced
Job Location Columbus Administration - COLUMBUS, OH
Position Type Full Time
Education Level 4 Year Degree
Salary Range $50,000.00 - $60,000.00 Salary
Travel Percentage Up to 50%
Job Shift Day
Job Category Nonprofit - Social Services
Description
As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. Additional information will be provided by HR upon hire.
Planned Parenthood of Greater Ohio is seeking a mission-minded Associates to join us as a full time (37.5 per week) Patient Navigator.
SUMMARY
The Patient Navigator provides case management and care coordination services to the patients of PPGOH, by collaborating with internal and external teams that provide healthcare and non-health services within the medical neighborhood. This would include but not be limited to PPGOH health center staff and providers, customer contact center, centralized follow-up, billing, education and outreach, as well as primary care providers, hospitals, behavioral health providers, other specialists such as OB/GYN Specialists, community organizations, and insurance/payers. The Patient Navigator supports the PPGOH Care Coordination team to continuously build out and identify patient needs in the medical neighborhood to ensure our ability to provide wrap around care. The Patient Navigator also supports community outreach efforts in collaboration with the Director of Care Coordination and Referral Resource Manager. The Patient Navigator contributes to PPGOH's mission of providing high quality, equitable, and patient-centered care, as well as creating an outstanding patient experience. Additionally, the Patient Navigator ensures the organization is compliant with fulfilling these duties in line with the parameters set forth in the organization's Medical Standards and Guidelines, PPGOH policies and procedures, and any other regulatory requirements.
WHY YOU SHOULD JOIN?
Our Mission
We protect, promote, and provide empowered health care for people throughout Ohio.
- We respect and honor all people
- We are committed to a diverse and inclusive environment for patients and staff
- We provide health care - without judgment
- We maintain responsible business practices
- We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve
BENEFITS
- Paid Time Off
- Paid Parental Leave
- Medical 90% employer-paid base medical plans for single coverage
- Dental
- Vision 100% employer paid
- Life Insurance 100% employer paid
- Accidental Death & Disability 100% employer paid
- Long Term/Short Term Disability 100% employer paid
- 401(k) with matching employer contribution up to 4%
- Nine (9) paid holidays per year
WHAT YOU WILL DO
- Navigates a patient's care with a person-centered and team-based approach with a health equity lens that centers health disparities.
- Provides case management to patients with healthcare needs including but not limited to: OB/GYN services, Imaging services, Primary Care, Hypertension, Diabetes and acute and chronic disease management, GAC, Tobacco Cessation, Behavioral Health, and PrEP and PEP services.
- Systematically prioritizes case management by equitably identifying and directing resources based on need to prevent poor outcomes.
- Connects patients to resources and services in the community to address social determinants of health.
- Assists patients with navigating insurance coverage and benefits included in Medicaid, Medicare, and Private insurance plans.
- Identifies and connects patients to financial assistance and resources needed, and helps patients complete documents required to obtain financial assistance for medications and services needed.
- Processes and resolves prior authorizations and follows up with provider for denials.
- Triages and assists providers with managing emergent/urgent patient needs.
- Appropriately communicates to external providers and resource contacts for care transitions to ensure continuity and seamless navigation to services and resources needed by the patient.
- Collaborates and supports the Referral Resource Manager with identifying and managing referral resources for patients to continuously strengthen the medical neighborhood serving PPGOH patients.
- Works collaboratively with the Centralized Follow-up Team, Clinical Quality Managers, Training Team, Providers, and Health Services Staff to meet patient needs.
- Makes a connection and maintains communication with health center staff and providers to build trust and ensure they have the appropriate resources and understanding of internal process to connect patients to a navigator/resource.
- Works collaboratively with all PPGOH's Patient Navigators, including Abortion Services, to ensure sustainable and timely services are provided to our patients.
- Works with administration to develop and sustain systems to support PPGOH patients.
- Acts as an advocate for patients in the GAC program.
- Accurately enters appropriate information into the electronic health record system.
- Schedules appointments for patients as needed.
- Conducts high-level educational group meetings and training for staff.
- Serves as a resource in the orientation and annual training of health center staff.
- Demonstrate Planned Parenthood's In This Together ethos by ensuring that the people who make our mission possible are supported, cared for and engaged.
- Participates in PPGOH Patient and Employee Experience Programming for continuous improvement efforts and assists with goal setting and initiatives, particularly around DEI/REI efforts.
WHAT YOU WILL BRING
- Bachelor's degree in social work or related field preferred, or equivalent work experience
- Previous work experience with transgender patients, at least 3 years preferred
- Experience conducting trainings, particularly on through a health equity lens
- Prior healthcare experience preferred
- Bilingual skills/bicultural knowledge preferred
- Ability to establish rapport among a variety of internal and external constituents.
- Ability to lead with a respectful, positive regard for employees and volunteers.
- Commitment to Planned Parenthood's mission, pro-choice philosophy, goals, and objectives necessary.
- Demonstrate a positive image of organization and self
- Self-starting individual with proven ability to take ownership for results and driving change
- Strong customer service, negotiation, and influencing skills
- Willingness to exercise and trust one's independent judgment
- Ability to maintain confidentiality about all PPGOH business and activities on and off the job
- Must be self-directed and self-motivated, with the ability to work collaboratively and independently
PROMISE TO OUR ASSOCIATES
Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.
As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.
In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.
Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.
As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.
In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.