Job Details
Company Overview:
FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff.Our philosophy is to treat our client's fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry.
Event Overview:
You will be working as an event staff in Florence, KY at Turfway Park for live concert events.As an Event Staff team member with FanGate Solutions for Turfway Park, you will have the opportunity to gain experience in ticket sales, ticket operations, event management and guest services.Job positions for this venue include the following:
- Gate/Ticket Scanning
- Usher/Guest Services Assistance
- Box Office Help
Depending on your role you may be assisting with scanning tickets for entry into the event,checking tickets and helping attendees find their seat, providing attendees with venue information, or helping with ticket sales and will call pickup.
Responsibilities:- Aid guests with accurate venue information
- Provide problem solving techniques to assist all customer inquiries and concerns
- Accurately scan and validate all concert tickets
- Distribute appropriate wristband and parking credentials
- Fulfill Will Call ticket orders accurately and efficiently
- Sell Walk Up concert tickets and parking passes to attendees
- Assist with mobile ticket troubleshooting
- Represent FanGate Solutions and its clients in a professional and ethical manner
- Punctual and self-motivated with an attention to detail
- Communicate all pertinent information with clients and guests
- Provide & maintain the highest level of customer service to clients and guests
- Perform other duties & responsibilities as assigned by managers
Qualifications and Requirements:- Be reliable and dependable
- Ability to work untraditional hours including weekends, evenings and some holidays
- College student majoring in hospitality, marketing, sport management, communications or related fields is a plus
- Eager to start & build a career in sports and live entertainment
- Ability to deliver exceptional service by anticipating the guests' needs and resolving issues in a timely and professional manner
- Strong interpersonal skills that complement a team-oriented work ethic
- Ticket sales and event experience is a plus
- Must be neat and presentable at all times
- Must be able to pass a background check
- Must be 18 years of age or older with at least a high school diploma or GED
Pay and Schedule:Pay is $12/hr.
- 6/15
- 7/6
- 7/13
- 8/10
- 8/16
- 8/17
- 8/31
Event Shift times are approximately 3 hours from 6pm - 9pm
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:- Are you driving distance to Florence, KY and able to work most of the event dates in the job posting?