Job Details
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
The AED job responsibilities encompass the following:
Call Taking:
Obtains complete, accurate and appropriate information from calling party
Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)
Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner
Providing Information
Determines what information, if any, should be provided to the public, other agencies, and the media
Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media
Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service
Dispatching:
Determines appropriate personnel and resources to dispatch to incidents
Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information).
Directs and coordinates appropriate field unit response
Initiates and coordinates allied agency response, when appropriate
Monitors, coordinates, and accurately updates status information regarding field units and incidents
Using Resources and Equipment
Uses appropriate automated databases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information
Uses telephone system and related equipment, radio broadcasting equipment, closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service
$29.85-$46.27/hr
New hires are eligible for up to a $3,000 hiring bonus!
The details of the bonus will be discussed at interview and/or offer. Note: The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months.
Certificates/Security Clearances/Other
Required Minimum Qualifications
Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services
Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
Licensure: Must pass an initial pre-security clearance screening to obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Requires a valid Driver License at the time of application. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Additional Qualifications/Responsibilities
It takes a special person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can results in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations. We're looking for an individuals who enjoy being a part of a team; being able to work well independently and work successfully with others.
We are looking for candidates that can perform effectively under adverse conditions, 'bounce back' from negative situations, perform duties under extreme pressure without delay, conduct themselves ethically and morally, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24/7/365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time.
In addition, we are looking for candidates with some or all the following experience:
One or more years of experience in an emergency services environment
One of more years of experience in a Public Safety Answering Point (PSAP)
Willingness to obtain communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed)
Willingness to obtain completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed)
Willingness to obtain ICS 100, 200, 700, and 800
Flexibility to work first, second and third shift