Job Details
About the job
Hexaware is looking for …….
Role: ServiceNow Product Owner
Experience: 12 -15 years
Work Mode: Remote
Location: Chicago, IL
Mandatory Skills: Employee Center and WSD.
Job Duties
- Managing the vision for the project team's product
- Maintaining a project road map for the product based on this vision
- Acts as a liaison between the business and the product team
- Understands stakeholder's business processes and anticipate their needs
- Collaborating with prospective users and stakeholders to understand and anticipate their needs and translate them into product requirements
- Managing the product backlog and prioritizing them based on changing requirements
- Ensure the Development team and business stakeholders have a shared understanding of the requested features and desired business values and outcomes
- Captures business and user requirements and creates corresponding User Stories
- Ensures requirements are understood, developed, tested, and delivered to specification
- Represents project stakeholders throughout planning, development, and release processes
- Create and manage product releases
- Monitoring, evaluating, and reporting on product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Participating in Scrum meetings and product sprints
- Works with stakeholders to drive adoption
- Provides consultative technical and/or business process leadership to the platform team
- Possesses knowledge of the ServiceNow Platform and applications and how they're used internally and can interpret and validate technical specifications and designs
- Facilitate discovery workshops to gain business concepts, requirements, and alignment
- Perform business process gap analyses to meet business unit's desired outcomes.
- Demonstrate iterations to customers (pre-release) and gather feedback and approval.
- Educate users on the new features by creating and/or contributing to release notes and feature overviews.
- Represents project stakeholders throughout planning, development, and release processes.
- Facilitate User Acceptance Testing (UAT) with a cross-functional project team.
Must-Have Skills & Experience
- 2+ years overall experience in a Product Owner role
- 5+ years in a ServiceNow-related role
- 2+ years' experience in ServiceNow modules: Employee Center (or 1 year of Employee Center Experience and 2+ years of Service Portal experience), Integrations Hub, ServiceNow Platform Administration
- Proficient analysis skill and capability to identify downstream implications.
Good to have Skills
- Trained and Certified Agile Professional strongly desired.
- ServiceNow Platform Certification strongly desired.
About Hexaware:
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware's digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®'. Powering Hexaware's complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients' business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the company's philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.
To learn more, visit www.hexaware.com
Why us?
At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.
Our purpose at Hexaware is “Creating smiles through great people and technology.”
With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles.
Our Value Proposition:
“At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
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