Job Details
Overview:
As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.
Responsibilities:
Your day-to-day will involve:
Answering a high volume of incoming phone calls
Determine member needs and provide appropriate solutions
Use multiple computer programs simultaneously on multiple screens while on the phone
Use problem solving and critical thinking skills to resolve concerns
Qualifications:
Some things we consider critical for this role:
Healthcare and/or insurance industry experience is preferred
Commitment to customer experience and providing the right support for our members
Passion for learning- we will train you!
Time management and organizational management skills
Strong analytical abilities and problem-solving skills to resolve issues
Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
Great computer navigation skills
Ability to work independently and as part of a team
Ability to multi-task handling customer concerns and navigate through resources simultaneously
Excellent written and verbal communication skills
Must haves for the job
18 Years of age or older
High School Diploma or equivalent
2+ Years customer service experience