Job Details
The Housekeeper is responsible for the general cleanliness of hotel rooms, common areas, and public restrooms. The position is responsible for cleaning assigned guest hotel rooms and maintaining a high level of cleanliness inside the building.
ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES
- Enter and prepare guest rooms for cleaning.
- Ensure no items are left from previous guests in drawers, refrigerators, and microwaves.
- Work closely with the Housekeeping Supervisor to maintain cleanliness in all areas.
- Replenish amenity items in rooms.
- Care for and maintain all company equipment that has been issued.
- Adhere to proper techniques of mixing chemicals, cleaning disinfectants, and solutions, etc.
- Vacuum hallways, entryways, and common areas as needed.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Report any lost and found items in the hotel common areas or hotel rooms immediately to the manager to secure.
- Ensure that public bathrooms are stocked with soap, toiletries, and other necessary supplies.
- Clean hotel rooms after guests check out of the room:
- Bathroom: remove towels from floor and replace with clean; clean sink, bathtub, counters, toilet, and mirrors; sweep and mop floors; empty trash and replace trash liner.
- Bedroom(s)/Living Area: dust furniture; clean mirrors; check for cobwebs; vacuum all carpets and rugs; and takes out the trash.
- Closet: cleans the closet area, ensures that ironing board and supplies are in good condition, and ensures that there is the proper number of hangers.
- Attend to guest requests/complaints in a professional manner and follow brand standards at all times.
- Attend all training classes assigned.
- Responsible for achieving and exceeding the guest satisfaction score.
- Keep housekeeping carts organized and clean.
- Assist other team members as directed by the Housekeeping Supervisor.
- Ensure that the guest room door is secured and locked, when exiting the room.
- Exhibit exemplary attendance and punctuality.
- Comply with company policies and procedures.
- Perform other duties as assigned.