Job Details
Job Description
PRI is currently hiring individuals to fill Data and Mail Clerk Violations Processor/Customer Service positions in Philadelphia, PA. Main duties will be operating our print and mail machines for speed camera and red light violations for the Philadelphia Parking Authority (PPA) and the state of Pennsylvania. Work hours are Monday thru Friday, 8:30am - 5:00pm. Pay is set by our customer at $16.17 per hour. Full-time benefits include accrued paid time off, sick leave, paid Federal holidays, health insurance, dental, vision, AD&D, and life insurance. We also set up a Fidelity 401K.
This position's responsibilities include but are not limited to:
Data Clerk:
- Process speed violations, using web based tools.
- Take inbound customer telephone calls.
- Gathers information from the caller to properly resolve the situation. Communicate appropriate options for resolution.
- Open, scan, and process inbound customer correspondence.
- Handles and reconciles the walk-in violation payments to include checks, money orders, credit card, and cash payments.
- Operates keyboard or other data entry device to enter data into computer. May manipulate existing data, edit current information, or proofread new entries in database for accuracy. May compile, sort, and verify accuracy of data to be entered.
- Meet production and quality goals.
- Performs other administrative office duties as assigned.
Mail Processing:
- Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
- Processes and weighs outgoing mail.
- Maintains records of receipt, mailing dates, and other required information.
- Replenishes postage on the postage meter as needed.
- Print, package, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with company and postal regulations.
- Lift and move full mail bins, sort, and process incoming mail.
- Open, scan, and process inbound customer correspondence.
- Log outgoing and incoming items as required and review for accuracy/completeness.
- Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
- Performs other administrative office duties as assigned.
Requirements - High School diploma or GED.
- Must be able to lift up to 50 lbs. from time to time if mail bins are full.
- Mail Experience preferred.
- Strong interpersonal and organizational skills and ability to work effectively with different groups of people in a team environment.
- Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
- Quality driven, strong attention to detail.
- Flexibility and willingness to assist wherever needed.
- Strong computer skills using Microsoft Office (Word and Excel) with the ability to learn and navigate a variety of computer systems/software.
- 2+ years of experience in an office environment performing clerical duties including inbound mail processing, outbound mail processing, data entry, quality control, and related administrative duties.
- Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing and high-pressure environment.
- Customer service experience and/or call center environment experience a plus.
- Ability to pass a background check and drug test.
PRI is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.