Job Details
Desktop Support Expert
- Onsite in Red Oak, TX
- 6-month contract with multiple extensions
Our client is a leading provider of custom-built data centers designed to meet the specific needs of its customers. The company offers scalable, flexible, and sustainable data center solutions, ensuring high performance and reliability. With a focus on rapid deployment and operational excellence, our client serves a diverse range of industries, including cloud providers, enterprises, and service providers, delivering robust infrastructure that supports critical IT operations. Their commitment to innovation and customer satisfaction makes them a trusted partner in the datacenter industry.
Summary of Position:
The Desktop Technician is responsible for assisting in standing up a Datacenter for our client and supporting PC based computers and related equipment for users and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.
Essential Duties and Responsibilities:
- Assist with networking cabling
- Diagnose and repair hardware and software issues on client PCs and mobile devices using approved methods and processes.
- Install and troubleshoot and software for clients.
- Complete necessary internal and client related documentation.
- Install/configure/repair network and local printers.
- Train clients on basic computer knowledge.
- Communicate and interact with end users and internal staff to resolve IT related issues
- Interacts with a typically diverse internal and external users and is required to interpret and communicate complex information
- Works well in a team environment and independently.
- Accountable for ticket aging and response times to users
- Positive and proactive attitude with customers best interest in mind
Qualification / Requirements:
- Advanced knowledge of PC desktop support.
- Advanced knowledge of local and network printer support.
- Basic knowledge of Networking
- Excellent customer service-related skills.
- Basic knowledge of ticket-based tracking systems.
Additional Requirements:
- Excellent verbal and written communication skills.
- Ability to work with minimal supervision.
- Strong analytical and problem-solving skills
- Valid drivers license.
- Dependable transportation.
- Ability to work some nights and weekends and as required.
- Must be able to lift 50 pounds.
Education / Training / Experience:
- (3-6) years experience with Windows and MacOS troubleshooting in a professional setting.
- (3-6) years experience with Microsoft Azure and M365 administration.
Preferred:
- Certification in Microsoft Azure Fundamentals, Security Fundamentals
- Certification in Dell Hardware
- Associate Degree in Computer Science or equivalent
- ITIL v3 certification