Job Details
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
Position Summary
The National Accounts Representative (NAR) develops and maintains positive business partnerships, and works collaboratively company-wide in an effort to provide an unmatched customer experience to our National Accounts. The NAR maximizes efficiencies to best serve the needs of our National Accounts.
What You Will Do
- Communicate daily with accounts, vendors, and PFX Team to process orders and requests in an accurate and efficient manner
- Maintain customer forecasts and collaborate with Purchasing to ensure fulfillment of orders in accordance with set timelines
- Provide support for the Snr. NAR during down time
- Leverage technology and process improvement to add value to Pet Food Experts & retailers
- Collaborate with the Director of Customer Experience & National Accounts, National Accounts & eCommerce Manager, Customer Experience Team, Accounting, Operations, IT, Transportation, and Purchasing
- Provide support for EDI transactional customers and vendors
What You Need - Strong written and oral communication and presentation skills
- Superior customer service focus with the ability to develop and maintain account relationships
- Professional telephone, email and interpersonal etiquette
- Demonstrated ability to achieve responsibilities and meet deadlines
- Positive team player who enjoys working within a target-driven environment
- Excellent planning, multitasking and organizational skills, even under pressure
- Solid computer skills, Google Suite preferred, Google sheets, and Excel a must
Education & Experience - High School Education or equivalent required, college degree a plus
- 6 months CXR experience required
- Prior call center experience, a plus
- Prior experience with CRM platforms a plus
- Prior industry product knowledge, a plus
- Prior experience with basic EDI knowledge, a plus
Perks of Being a PFX Employee! - Full benefits package (medical, dental and vision), PTO, 401(k) match
- Paid Holidays
- Paid parental leave
- Pet perks product discounts
- Hybrid Schedule!
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.