Job Details
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Fremont, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.
Responsibilities
- Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
- Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
- Work with ECM, Imaging, packaging, scripting - Python or PowerShell
- Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune and maintain wireless technologies, LAN, VPN, DSL
- Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
- Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
- Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems
Requirements - Minimum of 4 years of experience with desktop support experience
- Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
- Degree in Information Technology, Computer Science, or equivalent experience
- Excellent customer service skills, strong attention to details with excellent follow up
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$21.20 - $56.40/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.